Mydin Mohamed Holdings Bhd (MYDIN), a leading Malaysian retail and wholesale grocery chain, has revolutionized its warehouse operations by adopting a cutting-edge warehouse management solution (WMS).
Facing a surge in online orders from platforms like Shopee and Lazada, MYDIN needed to modernize to keep pace. After switching from outdated Windows-based devices to Android-powered handheld PDAs, the company scaled order processing capacity nearly 20 times, demonstrating the power of digital transformation in retail logistics.
Optimize Warehouse Processes with Cloud-Based WMS and Partner Collaboration
Streamlined Operations Overview
- Partnership with Zebra’s PartnerConnect and AC2 Group to develop cloud-native WMS called WAVE
- WAVE manages workflows from receiving and stocking to picking and dispatch, simplifying complex logistics
- Batch picking functionality increases order throughput and reduces processing time
- Cloud infrastructure enhances scalability, allowing MYDIN to seamlessly handle spikes in demand
- Improved employee productivity contributes to reduced operational costs and higher customer satisfaction
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Overcome Implementation Challenges through Expert Support
Managing Integration and Deployment
- Faced hardware-software compatibility issues and deployment glitches during initial rollout
- Zebra’s Consulting Services provided timely technical assistance to resolve integration challenges
- Collaboration ensured smooth transition to new technology with minimal downtime
- Technical support reinforced the foundation for future upgrades and innovations
- Plans underway to adopt advanced ring scanners like Zebra’s RS5100 for even more efficient picking
Leverage Data Analytics to Boost Inventory and Customer Insights
Data-Driven Decision Making
- Invested in a data warehouse via American cloud provider Domo to centralize retail data
- Analytics enable deep insights into customer behavior, inventory trends, and promotions effectiveness
- Real-time data helps MYDIN quickly adapt to market demand shifts and optimize stock levels
- Enhanced customer relationship management (CRM) efforts through targeted loyalty programs
- Developing an in-house Rewards App for Huawei and Android to incentivize repeat purchases and strengthen customer loyalty
Conclusion
MYDIN’s strategic implementation of Zebra’s TC21 devices, cloud-native WMS, and data analytics showcases how modern technology can dramatically streamline warehouse operations and drive retail growth. By enhancing order processing capacity up to 20,000 daily and improving employee productivity, MYDIN is well-positioned to meet evolving e-commerce demands. As the company continues investing in advanced hardware and CRM initiatives, its commitment to digital transformation will sustain competitive advantage in 2025 and beyond.
Discover more about how MYDIN streamlines warehouse operations and transforms retail logistics at 8Stock.co